Refund policy

eturn & Refund Policy

At [ZANVI FASHION], your satisfaction is our priority. This policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

You may request a return if:

The product is unused, unworn, and unwashed

It is in its original condition and packaging

All tags, labels, and accessories are intact

The return request is made within the allowed timeframe

Items that show signs of use, damage, or alteration may not be accepted.

2. Return Timeframe

Customers must submit a return request within [7 DAYS] of receiving the order.
Any request made after this period may not be approved.

3. How to Request a Return

To start a return, please contact us at [EMAIL ADDRESS] with:

Your order number

Reason for return

Clear photos (if the item is damaged or incorrect)

Our support team will guide you through the return process.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to the original payment method.

Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

5. Exchange Policy

We offer exchanges for:

Size issues

Defective or incorrect products

Exchanges are subject to stock availability. If the requested item is not available, a refund or store credit may be offered.

6. Damaged or Defective Items

If you receive a damaged, defective, or wrong item, please contact us within [48 hours] of delivery with photos. We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

Items on sale or clearance

Innerwear or hygiene-sensitive items

Customized or altered products

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

In such cases, [ZANVI FASHION] will cover the return shipping charges.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

[ZANVI FASHION]
phone: 92+3425936840]